Delete account & data
This is a translation for convenience. The German version is legally binding.
How to delete your Glenby account and all associated data - in the app or by email (Art. 17 DSGVO).
Deletion in the app
Here is how to remove your account and all associated data:
- Open Glenby and go to Settings → Your data.
- Select Delete account.
- Confirm. Your account and its associated content will be removed.
Tip: Under Settings → Your data → Export data you can save a copy of your data beforehand.
Automatic deletion on inactivity
In addition, under Settings → Your data in the app you can choose to have your account deleted automatically after a period of inactivity (1 week to 2 years, default: 2 years). We remind you by email before the deletion; simply signing in to the app is enough to prevent it.
Deletion by email
Can no longer access the app? Email privacy@glenby.de from the address linked to your account, subject Deletion. We confirm the deletion within 30 days.
What gets deleted
- Your account (display name, and email if applicable).
- Your encrypted content and places.
- Local data on the device when you uninstall the app.
What may remain
If a legal report was triggered for a piece of content (see Safety & Transparency), the mandatory retention periods apply until the case is closed; the legal basis for this is Art. 17 Abs. 3 lit. b DSGVO. In addition, legally mandated records remain: invoice and accounting data for purchases (up to 8 years, § 147 AO, stored with our payment provider Stripe, with no link to your deleted account), received cancellation and withdrawal declarations as evidence (six years after receipt; Art. 6(1)(c) and (f) GDPR), and anonymised security logs without personal reference.